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Orchid Updates
Explore what Orchid is up to this quarter!
Important Service Operations Update
Please be aware that processing@orchidinsurance is no longer monitored and should not be used to submit requests to Orchid’s Service Operations Department. To submit a policy change request, please log into the Agent Servicing Portal here or by clicking the button below. If you do not currently have access to the portal, please contact our Agency Services Department at 772-226-5546, Option 1 then Option 4, or email us at agencyservices@orchidinsurance.com.
New Product Announcement -
Builder's Risk
From coast to coast, properties are at risk of a loss while under construction or renovation. Whether the insured is building a new home from the ground up or renovating an existing structure, Orchid provides a solution through Accredited Specialty to protect their property against losses. Discover more about Accredited Specialty’s Builder’s Risk below:
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Products
• Available in AL, CT, DE, FL, LA, MA, MS, NC, NJ, NY, RI, SC, TX, and VA
• TIV up to $5 million
• Target Risks:
o Renovations (structural and non-structural)
o Additions
• Builder’s Risk Endorsements include but are not limited to:
o Builder’s Risk Theft
o Limit of Liability Provisional Amount
o Wind Hail Deductible
• X-Wind Builder’s Risk available
If your client’s current risk qualifies for the HO3 program with Accredited Specialty, they are eligible to qualify for the Builder’s Risk program! Please note, rating is similar to the HO3 rating, but there is an additional surcharge for Builder’s Risk coverage.
Ready to Quote?
Simply login to Connect, select your client’s state and the ‘Builder’s Risk’ tile to begin the quoting process!
Please reach out to your designated Agency Development Manager if you have any questions or need assistance logging in. Not sure who your Agency Development Manager is? Click visit the Agent Servicing Portal or view our State Guidelines page and select your state to view the Agency Development Manager.
Action is Required for Direct Bill and Agency Billed Email
You may have received a Direct Bill or Agency Billed email recently. Please note that your action is required on the attached proposal within the email. We ask that you:
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Review the file, in its entirety, for accuracy.
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If state compliance forms are required for issuance, they are included in this file. State compliance forms, if included, are due by the renewal effective date. The policy will be subject to cancellation or nonrenewal if you do not remit these completed forms to Orchid.
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On or before the effective date: Attach forms to the policy within Connect/Policy Plus.
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After the effective date: Email the forms to forms@orchidinsurance.com
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If this is a Direct Bill, Orchid will invoice your insured (or the escrow account) directly.
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If this is an Agency Bill, you must remit premium to Orchid, less your commission.
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As a reminder, all change requests must be submitted to Orchid, and some changes are subject to carrier approval. For more information, please refer to your Direct Bill or Agency Billed email.
New Business UW Referrals
We are currently experiencing a high submission volume for new business referrals. As we work to take care of the outstanding referrals, our normal same-day turnaround has changed to an estimated 4-5 business days. We apologize for the inconvenience this may cause you. Please take note of the following:
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If the effective date for a referral has passed, it will be declined to work through the queue volume faster as we are unable to backdate new business policies.
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If you still need terms for this risk, please copy the submission and update it to the correct effective date and resubmit the referral.
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Future effective date referrals will be prioritized by the effective date.
Agent Servicing Portal Training
Have you attended an Agent Servicing Portal Training? If not, join us for a live step-by-step training on the fourth Thursday of every month at 1:00 p.m. EDT. In this training, you will learn how to:
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Create and submit policy service requests and check the status of service cases
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Live Chat with a service representative
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Update your agency profile information and manage user logins
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Search policies and review your book of business
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View important underwriting bulletins, announcements, and moratoriums
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Access frequently asked questions and locate your designated Orchid Agency Development Manager
Register today for our webinar on April 27th, 2023, at 1:00 p.m. EDT, or view one of our other upcoming webinars here.
Meet Your New Orchid Distribution Teammates!
Our Sales Team added three new teammates in Q1 to further assist you! In this position, the Agency Development Specialists will conduct our webinars, provide general account management to agencies, handle agent inquiries, and provide support to their designated product areas.
Kaitlyn Brod - E&S Personal Lines
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Favorite Book: Little Women by Louisa May Alcott
Favorite Holiday: Independence Day
Favorite Sports Team: KU Jayhawks
“I am excited to be a part of Orchid, and I look forward to being a resource for our agents!”
Michelle Cordima - High Net Worth
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Favorite Flower: Peony
Favorite Season: Fall
Favorite Type of Weather: Sunny
“I look forward to using my knowledge and experience to work with our brokers in a new way!”
Scott Ryan - National Partnerships
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Favorite Food: Sushi
Favorite Outdoor Activity: Disk Golf
Favorite Place to Travel: Caribbean
“I look forward to helping agents navigate the E&S market and to have strong mutually beneficial relationships!”