Claims Information

The 2023 hurricane season has begun, and Orchid Claims is available for any questions or concerns you may have regarding submitting a new claim or getting the status of an existing claim. Claims are submitted directly to the carrier who will assign a claim number and an adjuster to the claim. Once we receive that information from the carrier, we will forward it to the agency on file and request their records. Please save a recent copy of the PDF with all carrier information in case you lose power and/or internet services during a storm. You can find the claims filing information in the policy itself, which provides toll-free numbers that anyone can use to report a claim.

As a reminder, please review all Orchid policies with your insureds and make any changes. Please note, the settlement of a claim can be delayed due to the policy not reflecting accurate information, such as:

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• Insured Name(s)

• Mailing Address

• Mortgagees, Etc.

We recommend having plenty of printed ACORD Notice of Loss Forms or using a standard memo of loss that contains all relevant information that our carriers need to process the claims as efficiently as possible.

Update a Policy with Ease

If you need to update a policy, please visit our Agency Servicing Portal and follow the steps below. 

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After logging into the Agent Servicing Portal, select "Policies" in the menu bar at the top of the webpage.

Then select the name of the insured whose policy needs updating.

Under the "Request Type" dropdown, select "Endorsement," fill out the other required information, upload any supporting files, and select "Submit Response."

A case number will be assigned to your request. Please select "Finish."

If you do not currently have access to the Agent Servicing Portal, please contact our Agency Services Department at 866-370-6505, Option 1 then Option 4, or email agencyservices@orchidinsurance.com. Please note, you must be the agency principal or designated admin to update this information via the portal. 

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For claims questions or concerns, please contact us at 866-370-6505, Option 1 then Option 2, or email claims@orchidinsurance.com. Our teammates are available Monday-Friday, 8:00 a.m. to 5:00 p.m. EDT, with the exception of holidays.