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Agent Chat Update & How to Contact Us

In an effort to provide you with the best experience possible, we have deactivated our online chat feature so we can concentrate on answering your incoming calls. This will result in reduced call hold times meaning your support requests will ultimately be handled much faster. Please contact us toll-free at 866-370-6505. Teammates are available Monday-Friday, 8:00 a.m. - 5:00 p.m. ET. You can also submit a ticket in our Agent Servicing Portal for any requests related to agency services, policy support, system support, and accounting inquiries.

New Business Referrals & Policy Cancellation Update

Orchid is seeing a record number of New Business submissions this year, and you may have noticed a daley in the turnaround time for your New Business referrals. While we appreciate your continued support of Orchid, we want to make sure that you are informed on common New Business referrals to avoid, as well as important policy cancellation information. Please see below to learn more.

New Business Updates For All States

  • Rental Only usage on HO3 and HO5 policies will not be accepted. Rental Only properties must be written on a DP3.

  • Extended Replacement Cost Coverage on DP3 policies will not be accepted. Please ensure your DP3 quotes do not include this coverage.

  • $1M in Personal Liability will greatly limit, or eliminate, available carriers. We encourage you to select a lower limit to increase your options.

  • Property Updates:

    • Exceptions to electrical updates greater than 30 years may be available. Please be prepared to submit photos and a 4-point inspection.​

    • Plumbing, HVAC updates must be less than 30 year old.

  • Florida Only:

    • There is a 5% minimum Wind Deductible for all Florida policies.​

    • HO6 (condo) policies require a minimum of $100k Coverage A (Tri-County minimum is $150k Coverage A). Do not submit quotes for Coverage A less than these minimums. 

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Please note, Underwriting is not accepting requests to verify or negotiate quotes due to the increased number of referrals and the current market.

Policy Cancellation Information

  • Submit a completed and signed LPR (with correct effective dates). LPRs must include supporting documents within a week of the case being opened or the cancellation will be closed without processing.

  • Canopius (Vave) has its own rating system - we are unable to control what rates they return.

  • If the policy is cancelled within 90 days, MEP (25%) applies, with the exception of property that is sold, demolished, underwriting reasons, or rewritten with Orchid.

  • If a Wind Only policy is cancelled between June 1, 2023 and November 1, 2023, we retain 75% of the premium.

  • If a home's exterior and/or interior inspection has been completed, we retain all fees.

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If you have any questions about your New Business risk, please contact our Underwriting Department at 1-866-370-6505, Option 1, then Option 3, and lastly Option 4.

Reminder: Cancellation Request / Policy Release

As a reminder, when completing the Cancellation Request / Policy Release form, please make sure that the "Name and Address" field at the bottom, left corner is completed. This will ensure that any return premium is sent to the correct recipient and address.

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Orchid's New Jersey E&S Solutions Are Coming In Hot!

Summer is over, but the market is still hot in New Jersey! Take advantage of Orchid's E&S solutions and incredible capacity by offering your clients A.M. Best A- or better rated carriers. From inland to coastal homes, we want to provide you with the best solutions for your clients.

Product Spotlight

HO3, HO5 & HO6

DP3 (up to a 4plex on the coast)

Builder's Risk

Vacant Homes, Short Term Rentals & Homes for Sale

Excess Flood & Inland Marine Options Available

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If you have questions on any of Orchid's products, please contact your designated Agency Development Manager for more information.

Important Connect Information

Password Resets

Users can reset their passwords by using the "Forgot Password" link on the Connect home page. A system generated email will be received with a link. Please use Google Chrome when logging into Connect, and verify that your pop-up blockers are disabled. Please click here for more information on how to disable pop-ups in Google Chrome.

Agent Servicing Portal Training

Join us for a live step-by-step training on the fourth Thursday of every month at 1:00 p.m. EDT. Topics we will cover in this webinar:
 

  • Create and submit policy service requests and check the status of service cases

  • Live Chat with a service representative

  • Update your agency profile information and manage user logins

  • Search policies and review your book of business

  • View important underwriting bulletins, announcements, and moratoriums

  • Access frequently asked questions and locate your designated Orchid Agency Development Manager

 
Register today for our webinar on October 26th, 2023, at 1:00 p.m. EDT, or view one of our other upcoming webinars here.

$100M Celebration

Orchid Insurance met our $100M goal in new business for the second year in a row, and we could not be more thrilled! To celebrate this achievement, we held a celebration in our Tampa and Vero Beach office's with our teammates. Thank you to all of our agent partners that played a huge role in helping us reach this goal! We look forward to what 2024 will bring us in new business.

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Upcoming Trade Shows

Here  are some upcoming trade shows that we will be attending!

PIA Texas

Trade Show Date & Time:

October 12th, 5:00 p.m. - 6:30 p.m. CDT

October 13th, 1:00 p.m. - 3:00 p.m. CDT

Independent Insurance Agents and Brokers of South Carolina (IIABSC)​

Trade Show Date & Time:

November 5th, 4:00 p.m. - 6:00 p.m. EDT

November 6th, 7:15 a.m. - 1:15 p.m. EDT

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