Orchid Updates

Explore what Orchid is up to this quarter!

Time to Reorganize!

We recognize that your time is precious, so to help increase our response rate times we have welcomed a few more teammates to Orchid and reorganized our Service Operations department. You now have five specialized teams and leaders that will focus on: What does this mean for you? Our hope is that this change will increase your agent experience and success with Orchid.

Endorsements
Binds/Policy Documents
Cancel/Reinstate
Canopius/Recovery
Phone/Chat

What does this mean for you? Our hope is that this change will increase your agent experience and success with Orchid.

Accounting Remittance Updates

To provide you with an easier remittance experience, our processes have undergone some changes over the past few months. Remittances now include:

Whether the remittance is a paper check or ACH
The recipient and address the check was sent to
Billing and Endorsement type
Line of business
Gross and Paid amount
Updated verbiage to the remittance email

Please note, the "AGY TOTAL" column is the amount of funds that were remitted to your agency. If this value shows 0, the funds were remitted to the insured or finance company.

If you have any questions, please contact us at 1-866-370-6505 or chat with one of our experienced teammates on the Agent Portal.

VISIT PAYMENT PORTAL!

Agent Servicing Portal Training

Have you attended an Agent Servicing Portal Training? If not, join us for a live step-by-step training on the fourth Thursday of every month at 1:00 p.m. EDT. In this training, you will learn how to:

Create and submit policy service requests and check the status of service cases
Live Chat with a service representative
Update your agency profile information and manage user logins
Search policies and review your book of business
View important underwriting bulletins, announcements, and moratoriums
Access frequently asked questions and locate your designated Orchid Agency Development Manager

Register today for our webinar on March 23rd, 2023, at 1:00 p.m. EST, or view one of our other upcoming webinars here. If you have any questions, please reach out to your designated Agency Development Manager.

REGISTER HERE!

Say Hello to Your Sales Team!

We want to introduce you to our Sales team! With the majority of our teammates working out of our Tampa office, they are the face of Orchid, and report to Tiffany Cooper, Director of Agency Development. You may recognize a few teammates if you have been to any events or attended one of our webinars!

Back Row, Left to Right: Steven Slovak, Shaun Riley, Katie Delgado, Pilly Miller (Director of National Partnerships), Julie Stout-Diaz, Adele Brennan (Director of High Net Worth)

Front Row, Left to Right: Nick Rittenhouse, Lindsay Moore, Tiffany Cooper, Chris August (Head of Distribution), Viktoriya Guentcheva