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Claims Information
Hurricane season runs from June 1st to November 30th.
Hurricane Season Claims Prep
It's not hurricane season but claims still happen. Orchid Insurance is here to support you and is available for any questions or concerns you may have regarding new claims or the status of existing claims.
Please save a recent copy of the Claims Information. The claims filing information can be found in the policy itself, which provides toll-free numbers that anyone can use to report a claim.
As a reminder, review all Orchid policies with your insureds and make any changes ahead of hurricane season. Please note, the settlement of a claim can be delayed due to the policy not reflecting accurate information, such as:
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Insured Name(s)
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Mailing Address
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Mortgagees, Etc.
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We recommend having plenty of printed ACORD Notice of Loss Forms or using a standard memo of loss that contains all relevant information that our carriers need to process the claims as efficiently as possible.
Update a Policy with Ease
If you need to update a Connect or Policy Plus policy, please visit our Agent Portal and follow the endorsement instructions found here.
For Marketplace policy updates, please log in to Marketplace and follow the endorsement instructions found here.
If you do not currently have access to the Agent Portal, please contact our Agency Services Department at 866-370-6505, Option 5 then Option 2, or email agencyservices@orchidinsurance.com. Please note, you must be the agency principal or designated admin to update policy information via the Agent Portal.
For claims questions or concerns, please contact us at 866-370-6505, Option 2, or email claims@orchidinsurance.com. Our teammates are available Monday-Friday, 8:00 AM to 5:00 PM ET, with the exception of holidays.