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Orchid Updates
Explore what Orchid is up to this quarter!
Introducing Our Post-Call Survey
We're excited to announce the launch of our Post-Call Survey designed to help us better serve you and your clients. Your insights are invaluable in shaping the way we support your business and improve our services. Following your next call with our team, please take a moment to share your feedback through a brief phone survey consisting of just two questions. It's quick, easy, and your input will truly make a difference!
Thank you for partnering with us and helping us deliver exceptional experiences!
New Year, New Look
As we continue rolling out Marketplace, we want to keep you informed about the latest enhancements designed to make your experience even better. Our team has been working hard to improve the quoting platform based on your feedback, and we're excited to share the latest update!
Marketplace Visual and Navigation Updates Are Here!
In Marketplace, you'll notice refreshed screens, clearer navigation, and streamlined workflows throughout the quoting and binding process that were implemented at the end of 2025. These updates are part of our ongoing commitment to make Marketplace easier to use, faster to navigate, and more intuitive. Here's what's new:
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Complete underwriting questions before selecting a carrier tile for a more accurate initial rate display.
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The order of the underwriting questions has been updated.
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Please note, to explore all coverage options, you must complete the underwriting details (Step 1) before adjusting coverages (Step 2) under Available Markets.
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Adjust coverages and recalculate before choosing a carrier.
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Refer or finalize a quote from the same page for added convenience.
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Simplified property detail updates with a clearer path.
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Plus, additional user-friendly enhancements to reduce clicks and improve accuracy!
Please review our job aid to familiarize yourself with these changes.
Thank you for your continued partnership as we evolve Marketplace to better support your business.
If you have a question for underwriting, please refer to our Underwriters by Region PDF. If you have any other questions, please reach out to our Customer Service Team at 1-866-370-6505 or your designated Agency Development Manager.
Upcoming Trade Show
Here is the upcoming trade show that we will be attending, and we hope to see you there!​​
IIAH Houston Insurance Day
Trade Show Date & Times:
February 18th, 8:30 AM - 11:30 AM; 12:45 PM - 3:30 PM CT​