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All Things Marketplace

Don't get lost in the new system. Marketplace training is in full swing, and now is your chance to learn from an Orchid teammate so you are prepared for our new quoting platform! Join us on Tuesdays at 10:00 AM or Thursdays at 3:00 PM for a one-hour webinar where you can ask your questions and get the most out of the platform.​

Too busy? Not a problem! Watch our pre-recorded webinar at your own pace here and learn at your own pace.

Your Marketplace Resource Center

We understand, change is difficult. We want you to have the best experience on our new platform, so we strongly encourage all of our agent partners to visit our Marketplace Resource Center where you can access:

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  • Training Webinars

  • User Guide

  • Knowledge Center

    • Step-by-step short videos

    • Downloadable docs

  • FAQs

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Also, as you get accustomed to our newest system, check out this guide on which system you should use. 

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If you have any questions, contact our Customer Service Representatives at 1-866-370-6505 or your designated Agency Development Manager.

Corporate Announcement:
High Net Worth Transition

On May 1st, 2024, Orchid's Admitted HNW team officially transitioned to Halcyon Underwriters! Halcyon is part of Brown & Brown's Wholesale Division. All policy documents and correspondence will have the Halcyon name on it moving forward. Please read on for more information:

Important Quick Facts

  • Orchid’s E&S HNW business will not be impacted - only Admitted HNW policies written directly through the HNW team are impacted. Your portal credentials remain the same to access Orchid's E&S markets.

  • Continue to use your existing Orchid HNW account managers/contacts, portal logins, and HNW applications.

  • Agencies already appointed to Orchid’s Admitted HNW will not be required to go through a new appointment process with Halcyon to submit new risks or service existing admitted HNW policies.

  • It’s business as usual. Continue to submit risks through the normal channels until further notice from Halcyon

If you have any questions, please contact the High Net Worth team at hnw@halcyonuw.com or 978-548-3797.

DE Agents Only: Renewal State Forms

Prior to the renewal effective date for all Direct Bill policies, a completed and signed SL1923 form must be submitted to forms@orchidinsurance.com, not the Agent Servicing Portal, to avoid nonrenewal. If a nonrenewal was issued, please include this with your form submission so corrective action can take place.

For Agency Bill policies, all required forms must be submitted to the quoting platform prior to binding a policy.

Should you have any questions, please contact our Surplus Lines Tax and Compliance Manager, Donna Ferris, at dferris@orchidinsurance.com.

Have You Quoted Recently?

Spring up your quoting this quarter by taking advantage of Orchid's E&S solutions and digital partnerships! Most carriers are A.M. Best A- or better rated, so you can offer your clients the best solutions for their homes and valuable items. Learn more about our products here!

Program Details

  • Personal Lines Products:

    • Primary, Secondary/Seasonal, and Long-Term Rental

    • Flood Programs

    • Wind Only

    • Builder's Risk

    • Inland Marine

    • Excess Flood

  • Named Storm and Wind/Hail deductible options

  • $300,000 minimum Coverage A (less in most states)

  • Digital Partnership Products:

    • Jewelry

    • Flood Programs

    • Excess Flood

    • Manufactured Home Program

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If you have any questions about Orchid's available products in your area, contact your designated Orchid Agency Development Manager. You can also view our State Guidelines for more information on our available carriers and products in each state.

Upcoming Webinar

Agent Servicing Portal Training

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Join us for a live step-by step training on the fourth Thursday of every month at 1:00 p.m. EDT. Topics we will cover in this webinar:

Create and submit policy service requests and check the status of service cases

Update your agency profile information and manage user logins

Search policies and review your book of business

View important underwriting bulletins, announcements, and moratoriums

Access frequently asked questions and locate your designated Orchid Agency Development Manager

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Register today for our webinar on July 25th, 2024, at 1:00 p.m. EDT, by clicking here!

Upcoming Trade Shows

Here are the upcoming trade shows that we will be attending, and we hope to see you there!

SIG Agents' Meeting

Trade Show Date & Time:

August 1st, 3:00 PM - 5:00 PM CDT

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LAAIA - Booth 112

Trade Show Date & Time:

August 23rd, 10:00 AM - 4:00 PM EDT

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TWFG

Trade Show Date & Time:

September 5th, 3:15 PM - 6:30 PM CDT​

September 6th, 8:30 AM - 10:00 AM CDT

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IIANC InsureCorp - 704

Trade Show Date & Time:

September 19th, 11:30 AM - 5:30 PM EDT

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