.png)
Orchid Updates
Explore what Orchid is up to this quarter!
Corporate Announcement: High Net Worth
A new year means new beginnings! Orchid and Bridge Specialty Personal Lines are excited to announce the transition of Orchid's Admitted HNW team to Halcyon Underwriters as of January 1st, 2024. You will continue to operate with the existing Orchid HNW team but will start to see a shift to the Halcyon name on policy documents and correspondence. Please read on for more information:
Important Quick Facts
-
Orchid’s E&S HNW business will not be impacted - only Admitted HNW policies written directly through the HNW team are impacted. Your portal credentials remain the same to access Orchid's E&S markets.
-
Continue to use your existing Orchid HNW account managers/contacts, portal logins, and HNW applications.
-
Look out for timely updates. As the transition progresses, you will receive updates regarding upcoming changes to processes, contact info, and business flows.
-
The combined business from Orchid’s Admitted HNW and Halcyon’s Personal Lines will provide you and your customers access to additional markets.
-
Agencies already appointed to Orchid’s Admitted HNW will not be required to go through a new appointment process with Halcyon to submit new risks or service existing admitted HNW policies.
-
It’s business as usual. Continue to submit risks through the normal channels until further notice.
If you have any questions, please contact the High Net Worth team at hnw@orchidinsurance.com or 978-548-3797.
Agent of Record Update
On October 16th, 2023, requests for agent of record (AOR) or broker of record (BOR) changes will not be accepted. Change requests submitted prior to October 16th will be honored if the AOR request has a policy effective date within the subsequent 30 days. If an insured would like to change agencies, the risk would need to qualify for New Business and will be subject to underwriting review/discretion including but not limited to new rates, rules, and eligibility. Please note this change does not impact our admitted programs or markets.
Louisiana Agent Partners Only
Requests for agent of record or broker of record changes will be accepted under the Louisiana Department of Insurance in Directive 211 set forth in La. R.S. 22:1564 if the following are met:
-
The owner of the policy or the first-named insured submits a written request to change or remove the producer of record.
-
The property is located in the state of Louisiana.
​​
It is important to note that if the property is located outside of Louisiana, the request will not be honored and must be requoted as new business. All AOR/BOR change requests must be received within 30 days of the renewal effective date.
​
If you have any questions, please contact our New Business Underwriting team at 1-866-370-6505 or your designated Agency Development Manager.
Agent Servicing Portal Training
Join us for a live step-by-step training on the fourth Thursday of every month at 1:00 p.m. EDT. Topics we will cover in this webinar:
-
Create and submit policy service requests and check the status of service cases
-
Live Chat with a service representative
-
Update your agency profile information and manage user logins
-
Search policies and review your book of business
-
View important underwriting bulletins, announcements, and moratoriums
-
Access frequently asked questions and locate your designated Orchid Agency Development Manager
Register today for our webinar on January 25th, 2024, at 1:00 p.m. EST, or view one of our other upcoming webinars here.
Upcoming Trade Show
Here are some upcoming trade shows that we will be attending!
Independent Insurance Agents of Houston (IIAH) - Booth 127
Trade Show Date & Time:
February 21st, 9:00 a.m. - 11:30 a.m., 2:00 p.m. - 4:30 p.m. CDT